Policies

Warranty Policy

At Nature’s Way Bird Products, we understand that Mother Nature and earth’s creatures create wear and tear on our products. That’s why we stand behind our bird products due to damage from normal weather*, insects, and material or workmanship defects. In fact, Nature’s Way is the first and only manufacturer to offer a warranty period on wooden bird feeders and houses! 

If your product needs replacement parts or a complete replacement, we’ll gladly replace the product or send new parts based on the following warranty periods:

  • Cedar houses and feeders – 3 year warranty (excludes certain models, see product page for more information)
  • Bamboo houses and feeders – 10 year warranty
  • Deluxe Tube feeders – Lifetime warranty (excludes certain models, see product page for more information)
  • Handblown Glass Nectar feeders - Lifetime Warranty (excludes certain models, see product page for more information)

          There is no need to register your product to validate the warranty. When making a warranty claim, please provide a copy of the receipt (showing the date/place of purchase), pictures of the product/issue, and any additional information that may be needed for Nature’s Way to process the claim. Some exclusions may apply. Any parts or product replaced because of a warranty claim will be free of charge. The person filing the warranty claim will be responsible for the cost of shipping. For complete warranty information, or to file a warranty claim, contact Nature’s Way Bird Products.

          *Weather damage excludes damage caused by lightning, tornado, hurricane, hail, or other extreme weather conditions.

          To file a warranty claim, please contact us.

          Return Policy

          Thank you for shopping Nature’s Way Bird Products! Please note that all sales are final due to the nature of the product. If there is a problem with your order, we ask that you contact us within 15 days of receiving your product so that we can make it right. We will make sure you receive a replacement or parts if the item is received damaged or something is missing. If you experience an issue with a new product that was not purchased from us directly, our suggestion is a return to the place of purchase for an exchange, credit or refund per the store policy. We take pride in the quality of our products and will do everything we can to ensure product meets your expectations.

          Please do not ship any product back to us without first contacting customer service by calling 440-554-6166 or emailing us at info@natureswaybirds.com to receive a Return Authorization Number (RA#). Returned product will not be accepted without an RA#.

          To inquire about a return or refund for an item purchased from our website, please contact us.

          Shipping Policy

          At this time, we are unable to ship finished goods outside of the United States of America. We apologize for any inconvenience.