Orders & shipping

Track my order

When your order ships, you will receive an email with tracking information. Please check the email inbox of the email you used when placing your order.

If you have an account with natureswaybirds.com, you can check your order status at any time by logging into your account and clicking on your order number.

How long will it take to get my order?

Please allow 1-3 business days for your order to be processed for shipping. As a small business, we make every effort to fulfill orders as quickly as possible. Please expect longer processing times during the spring birding season and winter holidays. Shipping times are dependent on the shipment carrier and your location.

Do you ship internationally?

We are able to ship small replacement parts orders (up to 8 oz total package/item weight) to Canada. At this time, we are unable to ship finished goods outside of the contiguous United States of America. We apologize for any inconvenience.

Product support

How do I get replacement parts for my product?

You can order replacement parts directly from our website! To order replacement parts, please visit our Replacement Parts page. If you don't see the part you're looking for, please fill out our contact form so we can help.

My solar-powered LED light has stopped working. What do I do?

First, be sure to activate the battery by gently pulling up and out on the clear plastic packaging tab.  Then, make sure the plastic protector from the top of the LED unit covering the solar charging panel has been removed and the light switch is in the ‘ON’ position. Allow an initial charge of a full 8-12 hours in the sun (preferably 2 full days in the sun).  

Check that the solar panel is clear of any dirt or debris.

Ensure the feeder is displayed in a location where the solar panel (not the feeder) gets a minimum of 4-6 hours of direct sunlight each day. Keep in mind, if the weather has been cloudy or rainy this can temporarily impact the ability to recharge.  

A simple test you can do before replacing the solar light/rechargeable batteries: Place your solar light under direct sunshine (or an indoor light) for a day or two and see what happens. If, after this duration, the illumination time has returned to normal, it means that the solar panel was not getting enough light from the sun.

If you are certain the LED solar light is getting enough sun to charge, a check can be done to see if it is the battery or the light that is not working.  You will need a small-head Phillips screwdriver and a new (AAA) battery.  Using the Phillips screwdriver, unscrew the 3 small screws to open the case. Use caution when opening the case that no wires are pulled loose. Carefully remove the battery from the LED light and insert the new AAA battery. Cover the solar panel with your hand to make it appear to be dark. If the light works using the regular AAA battery, it is the battery that needs replaced. A new rechargeable battery can be purchased at a local store and inserted. Be aware that the LED light/new battery will need a full charge to work properly.

If you are in need of a new solar-powered LED unit, you can purchase one on our website here.

Does my product have a warranty?

At Nature’s Way Bird Products, we understand that Mother Nature and earth’s creatures create wear and tear on our products. That’s why we stand behind our bird products due to damage from normal weather*, insects, and material or workmanship defects. In fact, Nature’s Way is the first and only manufacturer to offer a warranty period on wooden bird feeders and houses! 

If your product needs replacement parts or a complete replacement, we’ll gladly replace the product or send new parts based on the following warranty periods:

  • Cedar houses and feeders – 3 year warranty (excludes certain models, see product page for more information)
  • Bamboo houses and feeders – 10 year warranty
  • Deluxe Tube feeders – Lifetime warranty (excludes certain models, see product page for more information)
  • Handblown Glass Nectar feeders - Lifetime Warranty (excludes certain models, see product page for more information)

There is no need to register your product to validate the warranty. When making a warranty claim, please provide a copy of the receipt (showing the date/place of purchase), pictures of the product/issue, and any additional information that may be needed for Nature’s Way to process the claim. Some exclusions may apply. Any parts or product replaced because of a warranty claim will be free of charge. The person filing the warranty claim will be responsible for the cost of shipping. For complete warranty information, or to file a warranty claim, contact Nature’s Way Bird Products.

*Weather damage excludes damage caused by lightning, tornado, hurricane, hail, or other extreme weather conditions.

What is your return policy?

Thank you for supporting our small family-owned business! Please note that all sales are final due to the nature of the product. If there is a problem with your order, we ask that you contact us within 15 days of receiving your product so that we can make it right. We will make sure you receive a replacement or parts if the item is received damaged or something is missing. If you experience an issue with a new product that was not purchased from us directly, our suggestion is a return to the place of purchase for an exchange, credit or refund per the store policy. We take pride in the quality of our products and will do everything we can to ensure product meets your expectations.

Please do not ship any product back to us without first contacting customer service by calling 440-554-6166 or emailing us at info@natureswaybirds.com to receive a Return Authorization Number (RA#). Returned product will not be accepted without an RA#.

To inquire about a return or refund for an item purchased from our website, please fill out the form above.

Attracting wildlife and more how-to's

How do I attract birds to my bird feeder?

In most cases, it's as easy as filling up your bird feeder with tasty seed and hanging it in a safe location! It may take several weeks before the birds find and begin feeding regularly from a new feeder.

If you're having trouble attracting birds to a new seed feeder, check out these tips and tricks.

How do I set up a birdhouse?

First things first - it's important to select a birdhouse that is safe and attractive to birds - an added bonus if it's a beautiful style! Find out what necessary features to look for in a birdhouse so you can enjoy nesting season to the fullest!

It may sound like a no-brainer, but installing a birdhouse can seem tricky if you're not sure where to put one. There are several mounting methods for different types of houses, and one you should definitely stay away from (hint: it's tree mounting!).

See the best location and mounting options for bluebird houses.

See the best location and mounting options for wren houses.

What type of seed should I use?

Whether you’re just beginning or a seasoned birder, it can be challenging to know what type of seed to provide for your backyard birds. Is there a seed that nuisance birds don’t like? What if you want to attract more woodpeckers? Take a look at our bird seed guide to learn about each seed type, what birds they attract, and the types of bird feeders to use.

What type of bird feeder should I set up?

With so many different seed and feed options, capacities, feeding mechanisms and styles, it may seem overwhelming to choose the right bird feeder. Explore the basics of platform, tube, hopper, suet, nectar and Oriole bird feeders, which birds they attract, feed to use and whether you should consider adding it to your yard in our bird feeder guide.

How do I use an insect house?

An insect house, sometimes referred to as an insect hotel, is an artificial nesting structure that provides shelter for beneficial insects like gentle solitary pollinators and predatory insects.

Learn how to be a responsible host and get the most out of your insect house with these use and care tips.

How to attract hummingbirds

With their brilliantly colored feathers and captivating flight patterns, hummingbirds are arguably the most coveted wild bird in North America. Even the briefest hummingbird visits bring joy and delight to backyard birders everywhere! So how can you turn your backyard into a hummingbird haven? With just a few supplies and our simple tips and tricks, you’ll be ready to host a horde of hummingbirds this season!

How to attract orioles

Boasting one of the biggest sweet tooths (or beaks) of all the backyard birds, whether it’s the Baltimore, Bullock’s, Hooded, or Orchard species, their bright orange, yellow, and black plumage bring dazzling color to our backyards every year. So how can you attract the oriole to your yard? With just a few supplies and our simple tips and tricks, you’ll be ready to catch a glimpse of the elegant oriole this season!

How do I prevent bees and ants at my hummingbird feeder?

Bees and ants are hardly welcome guests at any feeder and can be harmful to hummingbirds. Typically, if these pests don’t have access to the nectar, they should eventually move on from the feeder to a more rewarding source.

Here are some solutions to some of the most common hummingbird feeder challenges to help you get the most out of your hummingbird feeder!

Where can I find more birding tips and how-to's like this?

Visit our blog for more backyard birding tips and advice!