Frequently Asked Questions
How do I contact Nature’s Way Bird Products?
You can contact us by going to the Contact Us page, where you can email us. Our phone number and address are also listed for your convenience.
Where can I purchase Nature’s Way Bird Products?
Our products are available at local specialty birding stores and garden centers. Go to Find a Retailer for a retailer nearest you. If there is not a retailer in your area, please Contact Us.
How do I become a retailer that carries Nature’s Way Bird Products ?
If you are a retailer and interested in offering Nature’s Way Bird Products in your store, please complete the information requested at Become a Retailer. We look forward to hearing from you!
How do I get replacement parts for my Nature’s Way bird feeder?
Please check with your local retailer as many carry our replacement parts. Or call or email Nature’s Way Bird Products with the birdfeeder or birdhouse item # along with the part(s) you wish to order (Contact Us).
What are Nature’s Way Bird Products’ Warranties?
At Nature’s Way Bird Products, we understand that Mother Nature and earth’s creatures create wear and tear on our products. That’s why we stand behind our bird products due to damage from normal weather*, insects, and material or workmanship defects. In fact, Nature’s Way is the first and only manufacturer to offer a warranty period on wooden bird feeders and houses!
If your product needs replacement parts or a complete replacement, we’ll gladly replace the product or send new parts based on the following warranty periods:
- Cedar houses and feeders – 3 year warranty (excludes certain models, see product page for more information)
- Bamboo houses and feeders – 10 year warranty
- Deluxe Tube feeders – Lifetime warranty (excludes certain models, see product page for more information)
Handblown Glass Nectar feeders - Lifetime Warranty (excludes certain models, see product page for more information)
There is no need to register your product to validate the warranty. When making a warranty claim, please provide a copy of the receipt (showing the date/place of purchase), pictures of the product/issue, and any additional information that may be needed for Nature’s Way to process the claim. Some exclusions may apply. Any parts or product replaced because of a warranty claim will be free of charge. The person filing the warranty claim will be responsible for the cost of shipping. For complete warranty information, or to file a warranty claim, contact Nature’s Way Bird Products.
*Weather damage excludes damage caused by lightning, tornado, hurricane, hail, or other extreme weather conditions.
What is Nature’s Way Bird Products’ Return Policy?
We guarantee customer satisfaction with all of our products. If an item is not what you expected, please return it to the local Nature’s Way Bird Products' retailer where it was purchased according to their store’s return policy. Or call or email Nature’s Way Bird Products (Contact Us).
What if my birdhouse or birdfeeder is defective?
We guarantee customer satisfaction with all of our products. If your Nature’s Way birdhouse or birdfeeder is defective, please return it to the local retailer where it was purchased for replacement. Or call or email Nature’s Way (Contact Us).